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The Psychology of Negotiation (2 Days)


Fast facts

Level: Professional

Intake: On Demand

Study Mode: Session

Duration: 2 Days

Academy: Prodigy Asia Professional Development Programmes



This course is designed for an organization which needs to upgrade its effectiveness in communication and interpersonal skills in order to cope with the challenges at workplace. The course aims to increase each participant’s oral and written skills for professional tasks which are relevant to public and social administration.

Learning outcomes

The course aims at:

  • Training participants to use a range of language functions by understanding and using the fundamentals of communication correctly.
  • Training participants to master the use of appropriate expressions for various job situations.
  • To raise the level of confidence in the area of effective communication with the various levels of personnel.
  • To increase the level of confidence in presentation skills by knowing and using some fundamental principles in presentations.


Course contents

  • The Communication Process         
    • The definition of Communication
    • The Need for Communication Skills
    • The Elements of Communication
    • To understand the whole process of communication and what can possibly go wrong                           
  • Types of Communication
    • Intrapersonal Communication
    • Interpersonal Communication
    • Interviewing
    • Small Group Communication
    • Public Communication
    • To be able to utilize the various means of communication
  • Self and Communication
    • Our Perception of the world
    • The development of perception and self image
    • Is our self image a hindrance or an impetus
    • Making amends on the Self-Concept
    • To be able to see that self auto suggestions determines most of our communication with the world outside
  • Listening
    • Why Listen?
    • Attitudes Toward Listening
    • Types of listening
    • Critical Listening
    • Reflective listening
    • Active listening
    • Passive Listening
    • To clearly see the difference between listening and hearing
  • Verbal and Non Verbal Communication
    • The Language Environment
    • Feminine words and Masculine words
    • Your Emotional Body Language
    • To know the advantages and disadvantages in both verbal and non verbal communication
    • To sharpen the necessary skills in written and speech to expedite work and social interaction
  • Interpersonal Relationships         
    • Recognizing Interpersonal needs
    • Law of Attraction
    • Self-Disclosure
    • To be able to relate to others in a more effective way and to understand the importance of having that skill in a work environment
  • Beginning Conversations
    • Techniques in starting a conversation
    • How to keep it going
    • How to end it politely
    • To learn the ways and techniques to begin a conversation with another
  • Evaluating and Improving Relationships
    • The Johari Window
    • The stages of a relationship
    • Essential ingredients of a good relationship
    • Evaluating status of a relationship
    • To be able to gauge one’s standing in a relationship and how best to develop the relationship further                    
  • Interpersonal Conflict Resolutions
    • Recognizing symptoms of an impending conflict
    • Layers of Consciousness
    • Consequences in operating from these different platforms
    • To be able to dissolve relationship conflicts and to further enhance the relationship in a positive way, using the conflict as a catapult
  • Participating in Group Discussions
    • Characteristics of Small Groups
    • Problem Solving in a group
    • To have the confidence and the skill in group participation to enhance group harmony


  • Interactive lecture
  • Role Plays
  • Video Analysis
  • Presentation
  • Group Workshop
  • Music Dynamics
  • Mind Dynamics

Who should attend?

  • Executives
  • Engineers
  • Managers
  • Leaders

Max no. of participants



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( In House Training )

In House Training Per Day Cost
MYR 3500
Public Training Per Pax Cost
Study Mode
One Session
Language Offered
Kuala Lumpur